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- Why can't I log in?
- I'm trying to purchase the same course I took last year but I can't because the website says I have already purchased the course. What do I do?
- Is there a time limit for completing the course?
- How do I purchase the course?
- I do not want to create a PayPal account. Can I still purchase the course without a PayPal account?
- I purchased the course. What is next?
- I have not received any emails or only received my invoice.
- Where do I go to start the online portion of my course?
- I did not answer 70% of the questions correctly on the final assessment. Can I still receive credit for the course?
- If I do not pass the exam at the end of the course with a score of 70% or better, may I retake the exam without additional charge?
- I have a CPA license from a state other than Texas. May I still receive CPE credit?
- My license period is up as of the end of the month. I have registered for the course as of the last day of the month but did not take the quiz until the first day of the following month. Can I receive credit effective the month I registered for the course?
- I have just passed the CPA exam and must complete an approved ethics course. My license number has not been issued yet. How do I register for the online course without a license number?
- How quickly can I receive my certificate for completing this approved Texas ethics course?
- I can't get my certificate. What should I do?
- I am experiencing technical difficulty with the site (e.g., logging on, checking out, obtaining materials or certificates). How can I get some assistance?
If your question isn't listed above, see #16
- Q: Why can't I log in?
A: If you have forgotten your password, you can use the password reset link. You get 3 attempts to log in. A fourth failed attempt to log in to our website within a 1 hour period will result in your IP address being blocked by the system. This is a security measure. If this should happen, you will need to contact support to have it cleared. - Q: I'm trying to purchase the same course I took last year but I can't because the website says I have already purchased the course. What do I do?
A: Course enrollments are removed from the system after approximately 12 months. If you are trying to purchase the course but are unable to, you can either call or text us at 682-351-4340 and we can quickly remove the older enrollment or register with a different email address and purchase the course under the new account. - Q: Is there a time limit for completing the course?
A: Once your purchase is completed you have 12 months to complete the online course. After 12 months the enrollment is cleared from our system and you will have to re-purchase the course. - Q: How do I purchase the course?
A: You need to create a user account to purchase the online course. You should receive an email from us with a validation link. While you may purchase the course prior to validating your account, it is better to go ahead and validate your account first. You should validate your account prior to starting the course as this will help to avoid unnecessary issues. - Q: I do not want to create a PayPal account. Can I still purchase the course without a PayPal account?
A: Yes. Signing up for a PayPal account is now optional. You may complete your purchase through PayPal Guest Checkout. Complete your payment using a credit card, and then you'll be asked if you want to save your information in a PayPal account for future purchases. Either way, you still get the benefit of PayPal’s fraud prevention measures. - Q: I purchased the course. What is next?
A: In addition to receiving your invoice, you should receive an email with a link to download any study material(s) that come with your purchased course. You will need to download and read your self-study material(s) or watch any reqired video prior to starting the online course evaluations. - Q: I have not received any emails or only received my invoice.
A: You should receive both emails within a few minutes of completing your purchase. Please check your email spam/junk folders. The email to download your self-study guide and your enrollment in the course are triggered upon receipt of payment completion from PayPal. On rare occasion, there may be a delay receiving this information from PayPal. If you have not received both emails within 30 minutes of completing your order, please contact site support at or 682-351-4340. - Q: Where do I go to start the online portion of my course?
A: To start the online portion of your course, log into the site, return to the course page (where you purchased the course). You should now have a TAKE COURSE button available. Once you have started, a progress block with links will be available to guide you through your course. Once a course element is available -- availability is contingent upon completion of the previous element -- to you, it will turn from plain text into a link. - Q: I did not answer 70% of the questions correctly on the final assessment. Can I still receive credit for the course?
A: Unfortunately, you cannot receive your four-hour ethics course credit unless you score 70% or better on the exam. - Q: If I do not pass the exam at the end of the course with a score of 70% or better, may I retake the exam without additional charge?
A: Unfortunately, if you do not pass the exam, you will need to contact us to repurchase and take the course over again along with the exam. - Q: I have a CPA license from a state other than Texas (for Texas courses). May I still receive CPE credit?
A#1: This course is accredited for Texas CPAs. However, if you are a Texas resident who holds an out-of-state license, many state boards permit you to take an approved ethics course in your state of residence. You will need to check with your licensing state's Board to see if they permit this type of reciprocal credit.
Example: Joe lives in Texas but holds a CPA license issued by the Oklahoma Board of Public Accountancy. It is possible that the Oklahoma Board will count any approved Texas ethics course to count for his Oklahoma license ethics requirements. Since each states' Board rules are subject to change, Joe will need to check with the Oklahoma Board of Public Accountancy rules to see if such reciprocal credit is permitted.
A#2: Many state boards may permit you to obtain self-study credits irrespective of your residence.
Example: Alicia resides in New York City has a CPA license issued by the New York Board of Public Accountancy. She also has a Texas CPA license. Alicia takes an approved Texas CPA ethics course to satisfy her Texas license requirements. It may be possible that the New York Board will permit the approved Texas ethics course to count towards any CPE requirements (ethics or otherwise) for Alicia's New York license. Alicia will need to check with the current New York Board rules to see if she can obtain CPE credit for her New York license having taken an approved Texas ethics course. - Q: My license period is up as of the end of the month. I have registered for the course as of the last day of the month but did not take the quiz until the first day of the following month. Can I receive credit effective the month I registered for the course?
A: You will receive credit for having taken the course as of the date you have completed the exam, not as of the date you registered for the course. - Q: I have just passed the CPA exam and must complete an approved ethics course. My license number has not been issued yet. How do I register for the online course without a license number?
A: When the registration process asks for a license number, please put your phone number followed by an exclamation point (!). This will indicate to us that we will need to work with the Board to obtain your license number once it has been issued. - Q: How quickly can I receive my certificate for completing this approved Texas ethics course?
A: Once you have completed the required course items, the certificate will be available for download from a link in your Course Progress block and on the course page. - Q: I can't get my certificate. What should I do?
A: Your browser will attempt to open the certificate using a .pdf reader extension, where you can print or save the certificate. If it does not open on your first attempt, please allow a few minutes to pass then try again. It can take the site a minute or two to post your result and generate the certificate. Should your browser have other problems with this action or if your browser doesn't have a .pdf reader extension enabled, notify site support at or 682-351-4340 with your username or email address and a certificate will be emailed to you. - Q: I am experiencing technical difficulty with the site (e.g., logging on, checking out, obtaining materials or certificates), or my question hasn't been addressed on this page. How can I get some assistance?
A: Sorry you are experiencing problems with the site. Please contact site support at or 682-351-4340 (voice or text) with your username or email address and issue. We will get back to you as quickly as we can.