Frequently Asked Questions
Why can’t I log in?
Use the Log In page and enter the username or email address associated with your account. Passwords are case-sensitive. If you do not remember your password, select Forgot your password? and follow the reset instructions. Check your spam or junk folder if the reset email does not arrive within a few minutes.
Can I purchase a course I have taken before?
Yes. Use your existing account and purchase the course again through the normal checkout process. Your prior enrollment and completion history will be retained, and the new purchase will create a new active enrollment. Please do not create a second account. If checkout does not allow the purchase, contact site support.
How long do I have to complete a course?
Course access normally lasts for 12 months. If a course is tied to an annual edition with an earlier expiration date, access ends on that edition’s expiration date. The applicable expiration date appears with your course information.
What happens if a Virginia or Washington course edition expires before I finish?
If you are unable to finish before the edition expires, contact us. We can manually enroll you in the new edition for the remainder of your original 12-month access period. Completed course elements can carry forward, but any assessment that was still in progress must be restarted. Completed enrollments are not transferred to a later edition.
How do I purchase a course?
Visit Online Courses, choose the course for your state, add it to your cart, and complete checkout. If you do not already have an account, one will be created using the information you provide during checkout. Enter your name as it should appear on your certificate and provide accurate license information when CPE credit is requested.
Do I need a PayPal account?
No. You may pay with a credit or debit card without creating a PayPal account. PayPal and Venmo may also be available as payment options, depending on your device and browser.
I purchased a course. What do I do next?
After payment is completed, sign in and visit My Profile. Your active course will appear there with a button to begin or resume it. Work through the required items in order, including the course materials, any required video, assessments, and evaluation.
What should I do if I do not receive an email?
Most order and course emails arrive within a few minutes. Check your spam or junk folder and confirm that you are checking the email address used at checkout. You can also sign in and check My Profile; an active enrollment may already be available even if an email was delayed. If your order or course still does not appear after 30 minutes, contact site support.
Where do I start or resume my course?
Sign in and go to My Profile. Select the button beside your active course to begin or resume. The course progress panel shows the required items. The next required item becomes available after you complete the preceding requirement.
Can I receive credit if I score below 70% on the final assessment?
No. You must score at least 70% on the final assessment and complete all other required course items to receive CPE credit and a certificate.
Can I retake the final assessment without purchasing the course again?
No. The final assessment allows one attempt. If you do not earn a passing score, you must purchase the course again before retaking it. The new purchase creates a new active enrollment while retaining your earlier course history.
Can I receive CPE credit from a state other than the one listed for the course?
Acceptance varies by state. A licensing board may allow credit for a course approved by another state, but its rules can change. Before purchasing, check the current requirements of the board that issued your license to confirm that it will accept the course for the credit you need.
Which date will appear as my course completion date?
Your completion date is the date you finish all required course items and qualify for the certificate. It is not the date you purchased or began the course. If your reporting period ends on a particular date, complete the entire course by that date.
What should I enter if I have not received my CPA license number?
Enter your phone number, followed by an exclamation point and the two-letter abbreviation for the issuing state. For example: 6823514340!TX. If you are not taking the course for CPE credit, enter N/A. Your profile can store license information for up to three states.
When will my certificate be available?
Your certificate becomes available after you pass the final assessment and complete all remaining required items, including the course evaluation. You can open the certificate from your completed course information. The PDF opens in a new browser tab so you can save or print it.
What should I do if I cannot open my certificate?
Confirm that the course shows as completed, then try the certificate link again. Allow the site to open a new browser tab and make sure your browser can display PDF files. If the certificate still does not open, contact site support and include the username or email address associated with your account and the course title.
What happens to my course access if my purchase is refunded?
A refund revokes the enrollment associated with that purchase, including access to its course content and certificate. Please review our Refund Policy for eligibility and other terms.
How can I get help with the website or my course?
Please use our contact form, email , or call or text . Include your name, the username or email address associated with your account, the course title, and a description of the problem. Support requests are normally returned between 9:00 a.m. and 6:00 p.m.